Shipping

FREE STANDARD SHIPPING on All orders 

Shipping Option

We ship only within the United States. We are currently unable to accept or ship orders outside of the United States. We do accept and ship orders to APO or FPO addresses. Be sure to select APO or FPO in the "state" field of the shipping address upon checkout.

Depending on the item(s) you purchase on Adoretex and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. All items will ship by FedEx and The United States Postal Service (U.S. Postal Service).

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as 2 Day Air or Next Day Air). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays. Expedited delivery is not available on Saturday or Sunday.

We can not ship package to PO BOX by 2nd day Air and Next Day Air shipping method.

Standard Ground Second Day Overnight
Up to $39.99 $4.99 $35.95 $45.95
$40~$94.99 $5.99 $45.95 $55.95
$95 above $0.00 $55.95 $79.95

APO and FPO only ship by USPS. Expedited delivery is not available.

Alaska & Hawaii orders will be processed in 1-2 business days, pending credit card approval. A business day is Monday through Friday, except holidays. You can expect to receive your order via U.S. Priority Mail in 4-8 business days or UPS 2 days after it was placed.

Oversized & Heavy Item Shipping

Oversized & Heavy Item or Multiple boxes may require an additional shipping cost. Our Adoretex representative will contact you to confirm the charge.

To Contact our Customer Service Department by phone, please call 925-219-3920

 

 

Returns

How do I return an item? 

Returns & Exchanges

Your Satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, we'll assist you with a prompt refund or exchange. Refund or exchange will be accepted up to 30 days from purchase date.

All items must be in original, unused condition (i.e. have not been worn in the water, snow, washed in the laundry machines, etc.) and retained all original tags and packaging. Adoretex reserves the right to refuse any excessive and/or bad faith returns. 

How to Return or Exchange

How do I return an item?

Please send the return item and the packing slip with the instruction to the address below. We will process your return and follow your instructions. Please allow 7-14 business days for your exchange or credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. In the event of an exchange item is not available a refund will be issued to your credit card. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Shipping and handling fees are non refundable.

Remarks:
Each order is accepted for one time of exchange request only. No additional exchange or refund will be allowed for the order with exchange record.

Customers are responsible for prepaying return shipping. No C.O.D.s will be accepted. If the return is shipped by Amazon's prepaid return shipping label, the original shipping fee will be deducted from the refund.

In the event of your order was shipped for Free and you want a refund for the order, the original shipping fee will be deducted from your refund amount. We will cover one free exchange shipping for exchange.

There is a restocking fee of 20% to be deducted from the refund amount if the returned item without hang-tag. A restocking fee of 50% to be deducted if the returned item was used and cannot be resold. Orders for custom merchandise or special orders cannot be canceled once processed and are non refundable.

Return Address

Please send your package including the return/exchange form via a prepaid, traceable method to help ensure a safe documented delivery. Be certain that your name, address and phone number are included.

Return To:

Adoretex - RETURN

RA# ____________,

5143 Lone Tree Way

Antioch, CA 94531